Senior Site Reliability Engineer (Critical Incident Response)

Senior engineer on the P0 / critical incident team, responsible for leading rapid response to production-critical (P0/P1) incidents across LiftLab's multi-tenant platform. Works directly with the Critical Incident Manager to drive incidents to resolution, minimize client impact, and strengthen the reliability of the platform.

6-9 yrs expUSARemoteFull-timeReports to: Principal Data Engineer & Critical Incident Manager

Responsibilities

Lead the technical response to P0/P1 production incidents, coordinating investigation and resolution across teams.
Make time-critical decisions (rollback vs. forward-fix) and drive incidents to resolution within SLA.
Own root-cause analysis and postmortems, and assign and track follow-up action items.
Build and maintain monitoring, alerting, and on-call processes to detect and prevent incidents.
Author and improve incident runbooks, escalation paths, and severity classification.
Provide US-hours coverage for rapid response and mentor junior incident engineers.

Skills and Experience Requirements

About LiftLab

LiftLab is the full-funnel MMM and incrementality testing platform that turns every dollar of brand and performance spend into compounding economic value. The platform combines Agile MMM, incrementality testing, and AI-powered scenario planning to help enterprise brands make better budget decisions with greater confidence and speed.

At the core of LiftLab is a closed-loop system: the Trust Engine continuously calibrates models through real-world geo experiments, PlatformSense catches daily ad platform shifts before they distort results, and the Scenario Planner translates model outputs into forward-looking budget decisions. The result is a platform that not only reports on past performance but also actively guides where the next marketing dollar should go.

LiftLab is trusted by marketing and finance leaders at brands including Pandora, SKIMS, Birkenstock, Cinemark, Anthropic, Hyundai, and Quicken. The company is SOC 2 compliant and ISO 27001 certified.

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