Customer Success Manager

Manage the post-sale relationship with enterprise brand clients, overseeing onboarding, data health, quarterly business reviews, and long-term growth planning. Act as the client's strategic advisor and advocate within LiftLab.

3-5 yrs expUSARemoteFull-time

Responsibilities

Weekly meetings with clients and external stakeholders providing data-driven insights, strategic guidance, and overcoming challenges.
Quarterly business reviews and planning sessions with clients developing long term plans to set clients up for success.
Successfully manage client onboarding, educating clients on how to utilize LiftLab, organizing data requirements, and being a strategic advisor to their experimentation as well as data hierarchy.
Weekly client data health reviews, ensuring data is flowing as anticipated and working cross functionally with technical teams to resolve data related challenges.
Problem solving using critical thinking and strategic communication, identifying opportunities and challenges early while creating impactful, clear, and relevant solutions.
Partner with Marketing Science to recommend experiment design that meets clients desired learning outcomes and organize experiments from end to end using a cadence of insights sharing and actionable next steps.
Manage a variety of client projects, communicating status updates, setting timelines, getting buy-in, and providing recommendations for the best solution to a problem.
Help not only manage your personal clients, but build the future of LiftLab, leave things better than you found them, and make your mark on LiftLab’s trajectory.
Prepare weekly and daily business priorities, client health, and detail cross-functional support requirements to share in operational meeting cadences to senior leadership.

Skills and Experience Requirements

3-5 years of Customer Success, Account Management, or Project Management experience.
Data analysis experience preferred.
2 years of Digital Media industry experience.
Hands-on experience with paid media platforms or managing ad campaigns preferred.
Experience with Ad Platform APIs, MTA, or MMM is preferred.
Experience with Excel or Google Sheets Pivots and common functions.
Experienced presenter who can leverage PowerPoint or Google Slides effectively to build decks.
Highly collaborative individual who values extreme ownership, enjoys finding big challenges, and sees solutions through to the end.
Plays well with others and is a cross-functional partner, able to navigate a complex environment and identify subject matter experts to assist in meeting client needs efficiently.
Skilled written and verbal communicator with the ability to adapt presentations and communication based on the level of detail required by different audiences.
Able to identify the highest-priority tasks and manage time effectively to drive the greatest impact.
Curious, creative problem solver who is passionate about digital marketing, highly autonomous, enjoys building, takes personal accountability, and excels at building relationships with internal and external partners.
BA or BS degree, or equivalent experience.

About LiftLab

LiftLab is the full-funnel MMM and incrementality testing platform that turns every dollar of brand and performance spend into compounding economic value. The platform combines Agile MMM, incrementality testing, and AI-powered scenario planning to help enterprise brands make better budget decisions with greater confidence and speed.

At the core of LiftLab is a closed-loop system: the Trust Engine continuously calibrates models through real-world geo experiments, PlatformSense catches daily ad platform shifts before they distort results, and the Scenario Planner translates model outputs into forward-looking budget decisions. The result is a platform that not only reports on past performance but also actively guides where the next marketing dollar should go.

LiftLab is trusted by marketing and finance leaders at brands including Pandora, SKIMS, Birkenstock, Cinemark, Anthropic, Hyundai, and Quicken. The company is SOC 2 compliant and ISO 27001 certified.

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