Diversity in mobile usage
Tuesday, January 12th, 2010More reading on “connected people”, the theme of our upcoming Lift10 conference. The Economist details some of the differences between cultures when it comes to mobile phones, their place in users’ lives, the differences in etiquette and expectations, type and length of usage, etc. A strong reminder that there is no such thing as a “user”, but almost as many habits and norms as there are cultures, regions or generations.
Japan is a crowded place with lots of rules. Harried teenagers, in particular, have few chances for private conversations and talking on the phone in public is frowned upon, if not outlawed. Hence the appeal of mobile data services. […] In 2002 the average Japanese mobile user spoke on it for 181 minutes each month, about the global norm. By early 2009 that had fallen to 133 minutes, then only half the world average. […]
Others are quiet, too. On average Germans—who are fond of saying that “talk is silver, silence is golden”—spend only 89 minutes each month calling others for Handy-based conversation. […]
In contrast, Americans won’t shut up. Their average monthly talk-time is a whopping 788 minutes, though some of this is a statistical illusion because subscribers also pay for incoming calls. Yet talk is cheap: there is no roaming charge within the United States. Americans are often in their cars, an ideal spot for phone calls, especially in the many states where driving and talking without headsets is still legal.
The chattiest of all are Puerto Ricans, who have by far the highest monthly average in the world of 1,875 minutes, probably because operators on the American island offer all-you-can-talk plans for only $40, which include calls to the mainland.


