David Weinberger interviews Richard Edelman, head of the world’s largest PR agency.
This discussion exposes the fundamental shift happening in marketing, with consumers getting more educated and developing a thick skin to mass marketing, i.e. taking the power back. We’re entering the consumactor era, permission based marketing will be the way to go for the next decades, and that forces a total change in attitude you can already feel in Edelman’s answers. Like when asked “what’s different about Edelman?”, he answers that they “try to be a good example” and “don’t always succeed”.
Wow! Marketers are human beings again, they are forced to be good guys, don’t always succeed, can’t have you to buy whatever they want, and even acknowledge they have to give up control on a message to make it credible. What a shift from just a few years ago, when one lousy Pringles ad could be used to sell greasy potato slices to the whole planet.
Q: Does the offer to provide product without strings scare companies?
A: Yes. Tech companies are scared the least. Heavy industry is worried the most. The mentality of corporations is the control of the message. We’re saying that if you want to be credible, you can’t control the message. E.g., GM Tahoe ads.
Q: If your product doesn’t suck, why do companies worry? It’s like 7th graders on the playground.
A: Marketers want to know they’re getting a certain audience at a certain frequency. The ad agencies have impressed on them for 30 years that you go from impressions to action. We — all of this in the room — deconstructing that model. You can’t have a topdown conversation where you buy a certain number of impressions. We’re saying it’s a horizontal conversation, peer to peer.
What will PR look like in five years by the way?
PR involved earlier on in the product life cycle: We’ll be a means by which a company can reach out to bloggers to affect prod development. Deconstructed press release. A more robust role in the corporate suite. I don’t see PR as being disintermediated. David Weinberger thinks PR gets in the way; no one wants to talk to the PR person. I think we should want the flak. We are indeed agents in that we represent our clients. I don’t see that PR has to be a negative connotation, which it currently has. We have to be about truth, listening, learning, and telling the corporation stuff it doesn’t want to hear. Five years from now, I hope PR people have the balls to say what they know. We need to give clients good advice. (We have thirty people blogging at Edelman. You learn by falling on your face.)
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