Bad usability is criminal
It finally looks like our political powers are on the verge of making a SMART decision in the Internet world! The European Commission will close websites who are misleading consumers within a year if they don’t improve.
BBC: Airline websites are ‘misleading’
At least 200 European airline websites are misleading the consumer, a study by the European Commission has found. […] Common infringements included:
• prices on the home page that don’t include taxes and charges
• free flights that aren’t in the end free
• compulsory purchase of insurance attached to an offer
Halleluyah.

