David Galipeau: Knowledge vs Wisdom vs The Enterprise

the root cause of business problems is not financial, not product-related and not structure-related. Businesses live and die by its executives’ and employees’ talents, levels of empathy and ability to play well with others… and by their willingness to listen and acknowledge that customers (also people) just may have some valuable input. […]

The solution is not a new business model: or organizational model: it’s a new people model.

We don’t need a new ad campaign or a new org chart. There are no quick fixes. The skill sets needed in today’s times are not management consultants or marketing specialists. If we’re all really honest with ourselves, what we really need are psychologists and coaches and relationship experts. We’re talking about real people connections, not a personalized direct mail piece.

And this is why blogging and other social technologies have exploded onto the scene.

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This entry was posted on Thursday, April 27th, 2006 at 5:05 pm and is filed under technology, english. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.