Still don’t believe in the economic crisis so much. But yes this is a total commercial clean up. Is that bad? I guess not.

Further more I see indeed less spending at the moment. A lot of houses for sale etc. But is this temporary or a real trend? If it is one thing we learned from the whole crisis then it is that we are really bad in predictions. So if they now predict downturn..Maybe it is just a matter of a longer time to conversion after all.

In digital marketing I hear a lot about less investments. There seems to be a big opportunity for affiliate marketing because of the performance based model. Display ads and branding seem to have a hard time, but companies are used to these “reach”model for ages and they learned to never skip too much marketing budget in bad times. So they will think twice and spend a little less I guess.

For cleaning up however it is now time for analytics. While we are all waiting for new investments it is a good time to look at how effective our webpresence is in engaging, converting etc. In my opinion there is a lot to gain here.  Most companies where to busy spending in the past, now it is time to look at costs and ROI.

This is totally in line with the overall commercial clean up.

Seems like the luxury Brand debate is coming to an end. Luxury Brands often do have a problem with the transparency and accessibility of the web. Because they do have a reputation to protect. And they need to stay exclusive.

However this does not mean luxury Brands can ignore the the fast evolving changes in digital branding. Research shows that the luxury consumer is ready for 2.0 and they do have very high expectations.

Not meeting this expectations will definitely harm your brand. For a luxury brand, just ‘keeping up’ is not enough. You have to be outstanding.

Beth Uyenco, Research Director for Microsoft Advertising comes with the following Luxury Brand Engagement Model:

• ‘Awareness’ To stay in line with the offline communications, and to deepen the brand experience with interaction, your web presence needs to be of top quality.
• ‘Admiration’ Luxury Brands need to exceed expectations and do also have to communicate on an emotional level.
• ‘Exploration’ Similar to the in-store communications. Luxury customers will want a personalizes way of exploring the Brand and its products.
• ‘Consideration’ After the exploration phase, it is important to create engagement. In this stage it is very important to know who your future customer is, to deliver an exceptional service and to invite the customer to join the Brand.
• ‘Purchase’ Integration of offline and online will give the possibility to enrich the purchase experience. It is about helping to buy more efficient and/or making the purchase a remarkable moment.
• ‘Ownership’ There are many digital ways to keep and strengthen the relations with your exclusive customers.

(Thanks to Microsoft Advertising and frankwatching.com )