Check out how top brands are doing in social media. Read The top Brand in Social media report 2008.

As expected: It is increasingly clear that the level of a brand’s engagement with the ever growing online community is beginning to have a direct correlation with that brand’s reputation.

And the balance of power has shifted - with control passing from the brands themselves to the consumers.
(source marketingfacts.nl)

Want to check your Brand yourself?

Looking at the report’s Methodology: You can start by measuring the number of times your brand is mentioned on Youtube, Facebook, MySpace, Bebo, Flickr, Digg, Twitter Del.icio.us and Board Reader. And you can do a search on Google blog search and Technorati.com. After measuring the quantity you have to start looking for the tone of voice as well…

-Want to learn more about using Social Networks.

-BTW Interbrand has an office in Nyon.

Seems like the luxury Brand debate is coming to an end. Luxury Brands often do have a problem with the transparency and accessibility of the web. Because they do have a reputation to protect. And they need to stay exclusive.

However this does not mean luxury Brands can ignore the the fast evolving changes in digital branding. Research shows that the luxury consumer is ready for 2.0 and they do have very high expectations.

Not meeting this expectations will definitely harm your brand. For a luxury brand, just ‘keeping up’ is not enough. You have to be outstanding.

Beth Uyenco, Research Director for Microsoft Advertising comes with the following Luxury Brand Engagement Model:

• ‘Awareness’ To stay in line with the offline communications, and to deepen the brand experience with interaction, your web presence needs to be of top quality.
• ‘Admiration’ Luxury Brands need to exceed expectations and do also have to communicate on an emotional level.
• ‘Exploration’ Similar to the in-store communications. Luxury customers will want a personalizes way of exploring the Brand and its products.
• ‘Consideration’ After the exploration phase, it is important to create engagement. In this stage it is very important to know who your future customer is, to deliver an exceptional service and to invite the customer to join the Brand.
• ‘Purchase’ Integration of offline and online will give the possibility to enrich the purchase experience. It is about helping to buy more efficient and/or making the purchase a remarkable moment.
• ‘Ownership’ There are many digital ways to keep and strengthen the relations with your exclusive customers.

(Thanks to Microsoft Advertising and frankwatching.com )